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How to set up email in Outlook Mobile, if you have a Microsoft 365 Business license

This guide takes you step-by-step through the process of setting up a new email account in the Outlook Mobile app on Android or iOS phones.

This applies only if you have a Microsoft 365 Business License that includes Exchange email. If you have a regular IMAP mailbox, try this

If you don’t have the app, get it here:

Step 1: Open the app

  1. Launch the Outlook app on your mobile phone

  2. Tap “Get started” if this is your first time. Then continue to step 2 below.

  3. If you have other accounts set up, then you need to access the Add Account menu:

  • Select your profile icon to access the menu, then select the Settings icon (gear icon), then click Add Email Account

     

  • Now skip step 2 and continue with step 3

Step 2: Scan for accounts

  1. Outlook may detect your Google accounts. 

  2. Tap skip and carry on to Step 3 below. You don’t want to add Gmail to Outlook, it’s annoying. Rather keep using the Gmail app because it’s optimised for Gmail.

Step 3: Add Email Address & Password

  1. An Add Account screen will appear. Enter your full email address and tap Continue.

  2. Enter your email account password and tap Sign In or Next.

  3. If multi-factor authentication is enabled, verify your identity.

Step 4: Finish (or Add Another)

  1. The next screen will confirm that the email account has been added successfully.

  2. If you would like to add another email account, select Add. If not, select Maybe later.
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